Hi to All of our Amazing Customers,
Thank you all for being such amazing people and supporters of our family's business. We've always enjoyed the relationships we have with you and yet we feel even closer to you all right now... even from 6 feet away!
I hope you are all doing well! I want to let you know that we are all doing well also. Amidst all of the changes happening right now, I would like to share some things that have and have not changed here at Pet Supply Warehouse.
What hasn't changed:
We are Still Open and here Regular Hours to Serve You with the same level of customer service that you've come to expect from us. And yes, you may come inside to shop as we would love to see you and say "hi" or you may utilize our immediate curbside service, explained below...
What has changed:
In order to better serve you, we have implemented Immediate Curbside Ordering & Pick-Up. Simply call us from your home or vehicle to place your order and we will bring it out to you when you arrive and receive payment at that time as well. If you place your order from home, just be sure to give us a second call when you arrive so we know you're here.
Curbside Service Numbers
In doing our part to keep you and our community as healthy as possible during this time, all of our employees are wearing face coverings (provided by Wendi, one of our amazing customers!) and we have implemented extra cleaning protocols that include hourly cleaning of all commonly used surfaces such as door & cart handles, PIN Pads, counter tops, pens, computer & cash register keyboards, freezer door handles, our own hands, etc.
Also, due to recent ‘panic buying’ we will temporarily be unable to accept returns on all pet food & treats. We made this decision only after much deliberation and found it necessary to avoid a potential collapse of our family’s business. But, because we are a family business, we are willing and able to work with each of our customers and make exceptions by coming to a fair decision in certain cases. Take that, Big Box!
We will continue to monitor the news as things develop, make appropriate changes when necessary and keep you informed of it all.
Thank you for taking the time to read through this important information and for your incredible support. You truly are Amazing!
-Nick & the entire PSW Family ☺